Return & Exchange Policy

At VIVIKA, we take great care in curating and quality-checking every product before it is shipped to you. Please read our policy carefully before making a purchase.


NOTE: Products purchased from the Sale, Clearance, Final Sale, or Last Call sections, products purchased using discount coupons, promotional offers, or gift vouchers, or products marked as Non-Returnable or Non-Exchangeable are not eligible for any exchange, return, or refund. Please go through the size chart carefully for these products.


Returns

We do not accept returns or offer refunds on any products, except in cases covered under our Exchange Policy below. We encourage you to carefully check the product description, size chart, and images before placing your order.
Free Exchange Policy

We offer a free exchange only under the following circumstances:

  • Wrong product delivered (a different item than what was ordered)
  • Wrong size delivered (a size different from what was ordered)
  • Manufacturing defect in the product (e.g., stitching issues, fabric flaws, print defects)

If the outer packaging appears damaged, tampered with, or open at the time of delivery, please do not accept the shipment. Claims made after accepting such packages may not be entertained.
Mandatory Requirement: Unboxing Video

To claim a free exchange, you must provide a clear, continuous, and uninterrupted unboxing video of the parcel. This video must:

  • Start before the package is opened, clearly showing the sealed parcel with the shipping label/order details visible
  • Continue without any cuts, pauses, or edits until the product is fully unpacked
  • Clearly show the product received and the reported issue (wrong item, wrong size, or defect)

Claims made without a valid unboxing video will not be accepted under any circumstances. This helps us verify the issue and process your exchange quickly and fairly.
How to Raise an Exchange Request
  1. Contact us within 48 hours of receiving your order at care@vivika.fashion or WhatsApp us on +91 9213430761
  2. Share your order number, a description of the issue, and the unedited unboxing video
  3. Our team will review your request, confirm the exchange once verified and schedule a reverse pickup from your location.
  4. If reverse pickup is not serviceable at your pin-code, you will need to ship the product back to us and share the acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. VIVIKA will not be responsible for any lost shipment. We recommend returning items through traceable mail.
  5. Once the product is received and passes our Quality Check, the requested size will be dispatched, subject to availability. If the same product is not available, customer has option to choose any other product or store credit will be issued for the amount within 7 working days. The validity for the store credit is 90 days.
Conditions for Exchange

Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.

  • Exchange requests must be raised within 2 days of delivery.
  • Exchange is subject to availability of the correct size/product; if unavailable, store credit will be issued. The validity for the store credit is 90 days.
Size Exchange Policy:

Product exchange is not available. We only offer a size exchange, subject to the terms below.
Size Exchange Fee

A flat fee of ₹200 per product applies to all size exchange requests. This fee covers:

  • Reverse pickup of the incorrect-size product
  • Reshipping of the correct size once approved
How to Raise a Size Exchange Request
  1. Contact us within 2 days of receiving your order at care@vivika.fashion or WhatsApp us on +91 9213430761
  2. Share your order number, the size you require.
  3. Pay the ₹200 exchange fee to initiate the process and arrange a reverse pickup.
  4. If reverse pickup is not serviceable at your pin-code, you will need to ship the product back to us and share the acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. VIVIKA will not be responsible for any lost shipment. We recommend returning items through traceable mail.
  5. Once the product is received and passes our Quality Check, the requested size will be dispatched, subject to availability. If the same product is not available, customer has option to choose any other product or store credit will be issued for the amount within 7 working days. The validity for the store credit is 90 days.
How to Raise an Exchange Request
  1. Contact us within 48 hours of receiving your order at care@vivika.fashion or WhatsApp us on +91 9213430761
  2. Share your order number, a description of the issue.
  3. Our team will review your request, confirm the exchange once verified and schedule a reverse pickup from your location.
  4. If reverse pickup is not serviceable at your pin-code, you will need to ship the product back to us and share the acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. VIVIKA will not be responsible for any lost shipment. We recommend returning items through traceable mail.
  5. Once the product is received and passes our Quality Check, the requested size will be dispatched, subject to availability. If the same product is not available, customer has option to choose any other product or store credit will be issued for the amount within 7 working days. The validity for the store credit is 90 days.
Conditions for Exchange
  • Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
  • Exchange requests must be raised within 48 hours of delivery
  • Exchange is subject to availability of the correct size/product; if unavailable, store credit will be issued. The validity for the store credit is 90 days.
Exchange is not accepted in the following cases.
  • We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
  • If the products are used, worn, washed, damaged or are without its labels and tags.
  • Exchange/Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering. We invest significantly in professional photography and videography to give you the closest possible view of the garment.
  • Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
  • 5-10% Color difference depends on the screen resolution of the device used by the client and camera lights, please don’t expect an exchange or return for the same.
  • We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.