Return and Exchange Policy

VIVIKA follows a friendly policy to ensure your purchases are free of stress. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

NOTE: Products purchased from the Sale, Clearance, Final Sale, or Last Call sections, products purchased using discount coupons, promotional offers, or gift vouchers, and products marked as Non-Returnable or Non-Exchangeable are not eligible for any exchange, return, or refund. Please go through the size chart carefully for these products.

Size Exchange Policy:

1.    Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.

2.    Exchange is allowed on size issues only. Exchange will not be issued on product exchange.

3.    The reverse pickup and reshipping charges are to borne by the customer that is Rs 200 per product.

Product Exchange Process:

If the customer has any size issue with the product delivered then he/she needs to mail us the Order ID and Size required at care@vivika.fashion or Whatsapp us at +91 9213430761 within 2 days from the date of delivery.

If reverse pickup facility is available on your pin code, we will arrange a pick-up for the same place of delivery. Please Note Reverse pick-up might not be available on few Pin codes. In this case customer is requested to send back with customer name and mobile number on it.

Please do not forget to take an acknowledgment receipt from the courier person about the number of products you are dispatching with his signature and mobile number. VIVIKA will not be responsible for any lost shipment. We recommend returning items through traceable mail.

Once the product is received and passes our Quality Check, the requested size will be dispatched, subject to availability. If the same product is not available, customer has option to choose any other product or store credit will be issued for the amount less Rs.200 within 2 working days. The validity for the store credit is 60 days.

 

Return Policy:

We humbly don’t take returns on items sold once.

Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, such cases are to be informed us within 2 days of delivery.

A clear, uninterrupted unboxing video of the parcel is mandatory in both the scenarios otherwise we will not be able to proceed with the exchange.

If the outer packaging appears damaged, tampered with, or open at the time of delivery, please do not accept the shipment. Claims made after accepting such packages may not be entertained.

When a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product, we would resolve it for you.

Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange/return.

  • If reverse pickup is unavailable, you will be required to self-ship the parcel to our warehouse.

  • Once the product is received, it will undergo a Quality Check.

  • If the claim is verified, a replacement or refund (where applicable) will be processed.