Cancellation Policy

VIVIKA follows a friendly policy to ensure your purchases are free of stress. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

NOTE: Products purchased from the Sale, Clearance, Final Sale, or Last Call sections, products purchased using discount coupons, promotional offers, or gift vouchers, and products marked as Non-Returnable or Non-Exchangeable are not eligible for any exchange, return, or refund. Please go through the size chart carefully for these products.

You can cancel your order within 24 hours of order. Please call us on +91-9213430761 or write to us at care@vivika.fashion to request a cancellation.

If the order is not shipped, we will cancel the order. Amount deducting 5% (platform and transaction charges) will be refunded to you within 2 working days via UPI.

Please note an order already shipped cannot be cancelled.

We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.

• Exchange/Return not accepted if Customer does not like the material or colour of the dress. We suggest that the customer should read the product description & have a look at all the pictures before ordering.
• Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
• 5-10% Color difference depends on the screen resolution of the device used by the client and camera lights. Please don’t expect an exchange or return for the same.
• We have made every effort to display the colours of our products that appear on vivika.fashion as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.
• Exchange/Return not accepted if the product is washed and worn.

The credit note will be emailed to you, which you can use in next 60 days on our website. Please make sure that you use the credit in one go.